The Bureau of Indian Standards (BIS) expanded and modernised its nationwide testing infrastructure in 2025, reinforcing its role as the country’s apex body for conformity assessment. Testing continues to remain a central pillar of BIS’s regulatory framework, ensuring that...
In a remarkable victory for consumer rights, a student from Uttar Pradesh has won a seven‑year legal battle against the Indian Railways after a delayed train caused her to miss an entrance examination — costing her an entire academic...
The Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs has overhauled the National Consumer Helpline (NCH), transforming it into a nationwide, single-window platform for swift, pre‑litigation grievance redressal. Now accessible in 17 languages—including Hindi, English,...
The National Consumer Helpline (NCH), administered by the Department of Consumer Affairs, has emerged as a single-point access system for consumers across the country seeking grievance redressal at the pre-litigation stage. With a strong push towards technology-driven reforms, the...
When paperwork refuses to acknowledge death, sometimes death itself shows up at the counter.
In a baffling and grimly absurd episode from Odisha’s Keonjhar district, a 50-year-old tribal man arrived at a rural bank branch carrying what he believed was...
In a significant move aimed at improving consumer transparency and promoting fair trade practices, the Department of Consumer Affairs has amended the Standard Operating Procedure (SoP) issued on December 29, 2023, for determining the net quantity and standard pack...
